Grantee Product
Quality Customer Service and Cross-Selling for Results
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This course enables participants to provide world-class customer service and cross-sell with confidence. Participants will receive instruction, supplemented by examples and case studies, on telephone techniques, active listening, handling upset customers, expediting calls, managing multiple priorities and professional communications.
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- Resource Publication Date: 2016
- Organizational Author(s): Connecticut Insurance & Financial Services Cluster/Curriculum Materials
- Posted by: Angela Dayton
- Posted in: ETA Grant Products